JOB DESCRIPTION

 

 

JOB TITLE:  Work Dispatcher (General Services)

 

MAINTENANCE REVIEW DATE:  May 1996

 

ORG/POS #:  1410/1999

 

JOB OBJECTIVE:  To receive and relay building repair requests to appropriate Building Services personnel; to maintain pool vehicles and inventory information; and to provide clerical support for Building Services.

 

ACCOUNTABILITY:  Receives general supervision from the Building Services Supervisor.

 

ESSENTIAL JOB FUNCTIONS:

 

1.         Receives calls for work requests; writes work orders and enters work requests and work order information into a computer; forwards work orders to the Building Services Supervisor for assignment; distributes copies of completed work requests to the initiating department.

 

2.         Receives emergency work order requests; forwards information to Building Services Supervisor via two-way radio or telephone; relays work assignments.

 

3.         Checks pool vehicles in and out; inputs information into a database; maintains an inventory list of vehicles in service.

 

4.         Monitors preventative maintenance schedule for pool vehicles and City buildings and notifies supervisor accordingly.

 

5.         Issues and maintains time cards per department regulations; enters vacation and sick leave time in Building Services database; maintains project schedules and work time tables.

 

6.         Composes and types routine correspondence and reports; operates a microcomputer with word processing software.

 

7.         Maintains computerized and hard copy files and logs of permits and work order information, safety meetings, and training/education classes for Building Services employees.

 

8.         Issues "shared tools" and maintains an up-to-date Tool Inventory Sheet; notifies supervisor of tools not returned.

 

9.         Directs assigned work release inmates in cleaning shop area.

 

10.       Obtains quotes for materials list; documents and maintains related files; maintains files of materials and supplies received.

JOB TITLE:     Work Dispatcher (General Services)

JOB DESCRIPTION - CONTINUED

 

 

11.       Maintains Material Data Safety Sheets (MSDS) in accordance with City safety guidelines.

 

SECONDARY DUTIES AND RESPONSIBILITIES:

 

1.         Performs other related duties as required.

 

SUPERVISORY RESPONSIBILITIES:

 

None.

JOB SPECIFICATION

WORK DISPATCHER (GENERAL SERVICES)

 

 

GENERAL STATEMENT OF DUTIES:  Performs work of moderate difficulty in receiving and relaying information regarding work requests; in maintaining pool vehicles and inventory information; and in providing clerical support for Building Services.

 

MAINTENANCE REVIEW DATE:  May 1996

 

EXAMPLES OF WORK:  (Illustrative)

Receives calls for work requests; writes work orders and enters work requests and work order information into a computer; forwards work orders to the Building Services Supervisor for assignment; distributes copies of completed work requests to the initiating department.

 

Receives emergency work order requests; forwards information to Building Services Supervisor via two-way radio or telephone; relays work assignments.

 

Checks pool vehicles in and out; inputs information into a database; maintains an inventory list of vehicles in service.

 

Monitors preventative maintenance schedule for pool vehicles and City buildings and notifies supervisor accordingly.

 

Issues and maintains time cards per department regulations; enters vacation and sick leave time in Building Services database; maintains project schedules and work time tables.

 

Composes and types routine correspondence and reports; operates a microcomputer with word processing software.

 

Maintains computerized and hard copy files and logs of permits and work order information, safety meetings, and training/education classes for Building Services employees.

 

Issues "shared tools" and maintains an up-to-date Tool Inventory Sheet; notifies supervisor of tools not returned.

 

Directs assigned work release inmates in cleaning shop area.

 

Obtains quotes for materials list; documents and maintains related files; maintains files of materials and supplies received.

 

Maintains Material Data Safety Sheets (MSDS) in accordance with City safety guidelines.

 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

 

Good knowledge of standard office practices and procedures.

 

Good knowledge of proper filing and record-keeping systems.

JOB TITLE:  Work Dispatcher (General Services)

JOB SPECIFICATION - CONTINUED

 

 

Some knowledge of federal and state rules and regulations governing the use of two-way radio communications equipment.

 

Some knowledge of correct English grammar, spelling, and punctuation.

 

Some knowledge of computer fundamentals and business software, including database and word processing software.

 

Some knowledge of departmental procedures.

 

Some knowledge of basic mathematical principles.

 

Skill in the operation of a two-way radio.

 

Skill in the operation of a typewriter.

 

Skill in the operation of a desk calculator.

 

Skill in the operation of a microcomputer, utilizing database and word processing software.

 

Skill in the operation of a computer terminal.

 

Ability to receive and dispatch information.

 

Ability to maintain filing and record-keeping systems.

 

Ability to compile data and prepare reports.

 

Ability to communicate effectively, both orally and in writing.

 

ACCEPTABLE EXPERIENCE AND TRAINING:

 

Completion of high school; at least two (2) years of general clerical experience; OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

 

JOB TITLE:     Work Dispatcher (General Services)

JOB SPECIFICATION - CONTINUED

 

 

PHYSICAL REQUIREMENTS:  The physical demands marked below are representative of those that will be required to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

                                                                            YES                                                                            NO

Lifting (lbs.)	30
Carrying (lbs.)	30
Stooping, Bending	ü
Kneeling, Squatting	ü
Walking	ü
Standing	ü
Sitting	ü
Climbing, Balancing (e.g., climbing and working from ladder)		ü
Use of Hands to Finger, Handle, or Feel	ü
Physical Coordination (sequential or simultaneous use of hands, arms, feet, and legs)	ü
Eye-Hand Coordination	ü
Close Vision (clear vision at 20" or less)	ü
Distance Vision (clear vision at 20' or more)	ü
Color Vision (ability to identify and distinguish colors)	ü
Depth Perception (ability to judge distance spatial relationships)		ü
Hearing	ü

 

WORK ENVIRONMENT:

 

The environmental conditions marked below are common to this job:

 

                                                                            YES                                                                            NO

Outdoor Weather Conditions		ü
Wet, Humid Conditions (non-weather)		ü
Work Near Moving Mechanical Parts		ü
Work in High, Precarious Places		ü
Fumes or Dust	ü
Toxic or Caustic Chemicals		ü
Extreme Heat (non-weather over 90º F.)	ü
Low Noise (e.g., business office)	ü
Moderate Noise (e.g., light motorized equipment such as lawn mowers)	ü
Loud Noise (e.g., jackhammer, heavy motorized equipment)		ü