JOB DESCRIPTION

 

 

JOB TITLE:  Vehicle Service Writer Assistant

 

MAINTENANCE REVIEW DATE:  June 1993

 

ORG/POS #: 

 

JOB OBJECTIVE:  To receive and respond to City vehicle operators' repair requests, vehicle status, and solicit post maintenance feedback.

 

ACCOUNTABILITY:  Receives general supervision from the Vehicle Service Writer.

 

ESSENTIAL JOB FUNCTIONS:

 

1.         Writes repair work orders based on information from vehicle operators and drivers.

 

2.         Enters work order data and encodes repair type.

 

3.            Updates vehicle repair and maintenance Status Board based on information provided by the Vehicle Service Writer.

 

4.            Reviews and corrects computer generated vehicle downtime reports and maintains report book.

 

5.            Maintains list of reserve vehicles to loan to drivers and keeps vehicle pool log.

 

6.            Provides initial repair orders to Vehicle Service Writer for review, necessary revisions and mechanic team assignment.

 

7.            Maintains inventory of Fleet Services vehicle and facility keys.

 

8.            Contacts customers after repairs are completed to determine satisfaction with repairs; reports dissatisfaction to supervisor.

 

9.            Provides operators and department contact personnel tentative time estimates for repair completion; follows-up by informing department representative of changes in vehicle status, i.e., repair delays or work completed.

 

10.            Reviews preventive maintenance (PM) printouts for accuracy and corrects as necessary; establishes PM schedule by contacting respective shop and Vehicle Service Writer to set times and dates.

JOB TITLE:  Vehicle Service Writer Assistant

JOB DESCRIPTION - CONTINUED

 

 

11.            Contacts the various department personnel to arrange PM appointments and have vehicle brought in for service; sends memo when appointments are not kept.

 

12.            Performs other related duties as required.

 

SUPERVISORY RESPONSIBILITIES:

 

None.

JOB SPECIFICATION

VEHICLE SERVICE WRITER ASSISTANT

 

 

GENERAL STATEMENT OF DUTIES:  Performs work of average difficulty in receiving vehicle service requests, keeping department representatives informed of vehicle status, and soliciting post maintenance feedback.

 

MAINTENANCE REVIEW DATE:  June 1993

 

EXAMPLES OF WORK:  (Illustrative)

 

Writes repair work orders based on information from vehicle operators and drivers.

 

Enters work order data and encodes repair type.

 

Updates vehicle repair and maintenance Status Board based on information provided by the Vehicle Service Writer.

 

Reviews and corrects computer generated vehicle downtime reports and maintains report book.

 

Maintains list of reserve vehicles to loan to drivers and keeps vehicle pool log.

 

Provides initial repair orders to Vehicle Service Writer for review, necessary revisions and mechanic team assignment.

 

Maintains inventory of Fleet Services vehicle and facility keys.

 

Contacts customers after repairs are completed to determine satisfaction with repairs; reports dissatisfaction to supervisor.

 

Provides operators and department contact personnel tentative time estimates for repair completion; follows-up by informing department representative of changes in vehicle status, i.e., repair delays or work completed.

 

Reviews preventive maintenance (PM) printouts for accuracy and corrects as necessary; establishes PM schedule by contacting respective shop and Vehicle Service Writer to set times and dates.

 

Contacts the various department personnel to arrange PM appointments and have vehicle brought in for service; sends memo when appointments are not kept.

 

Performs other related duties as required.

JOB TITLE:  Vehicle Service Writer Assistant

JOB SPECIFICATION - CONTINUED

 

 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

 

Some knowledge of work planning and scheduling.

 

Some knowledge of the operating principles of internal combustion engines and related mechanical and electrical systems.

 

Skill in the operation of a computer terminal.

 

Ability to maintain accurate record-keeping system.

 

Ability to communicate effectively both orally and in writing.

 

Ability to establish and maintain effective working relationships with other City employees and the general public.

 

ACCEPTABLE EXPERIENCE AND TRAINING:

 

Completion of high school; at least one year of experience in vehicle maintenance and repair work, or at least one year of experience in vehicle maintenance and repair work production, planning or scheduling; at least one year of clerical or computer entry experience; OR any equivalent combination of experience and training which provides the required skills, knowledge, and abilities.