JOB DESCRIPTION

 

 

JOB TITLE:  Police Information Support Coordinator

 

MAINTENANCE REVIEW DATE:  August 1999

 

ORG/POS #:  5000/1196

 

JOB OBJECTIVE:  To administer and maintain hardware and software components of Police Department microcomputer-based information system networks; to provide technical assistance in the installation, monitoring, and troubleshooting of Police Department networks; to assist in maintenance of mainframe computer files.

 

ACCOUNTABILITY:  Receives general supervision from the Police Lieutenant (Management Research).

 

ESSENTIAL JOB FUNCTIONS:

 

1.         Provides technical assistance to all Police Department Divisions as required to set up and maintain local area (LANs) and wide area networks (WANs); determines needs and recommends designs, implementation, and priorities.

 

2.         Troubleshoots systems failures to determine the reason for failure; reviews functioning of hardware and software to locate and resolve system failures based on established documentation and configuration of the system; notifies supervisor of required additional resources or Department of Management Support of problems requiring their support.

 

3.         Designs, develops, and maintains the Department Internet Web site, including planning and developing site design, creating and maintaining site architecture, and developing site content; monitors Web site to identify and resolve performance problems.

 

4.         Administers and maintains Windows/NT operating systems and related software; troubleshoots system and software problems and develops solutions; makes recommendations; installs hardware and software; assists in the assignment of system security and user rights; configures system.

 

5.         Troubleshoots and diagnoses microcomputer equipment malfunctions; repairs and replaces faulty components; performs periodic testing and preventive maintenance; tests new equipment to ensure performance specifications are met.

 

6.         Determines computer system and network capabilities and recommends changes and upgrades; develops bid specifications for the purchase of hardware and software; assists in the review of bid specifications.

 

7.         Performs maintenance and periodic testing of the UNIX-based computer; develops user information base for UNIX commands; develops specifications for upgrading UNIX equipment.

JOB TITLE:  Police Information Support Coordinator

JOB DESCRIPTION - CONTINUED

 

 

8.         Conducts training in the use of microcomputers, peripheral equipment, software applications, and network operation; develops and maintains training materials, such as handouts, lesson plans, and manuals.

 

9.         Develops and implements, upon approval, policies and procedures relating to the Internet and Departmental microcomputers and networks, including standards; ensures distribution.

 

10.       Assigns and directs the work activities of part-time interns and officers assigned on a project basis.

 

11.       Ensures Departmental software is maintained in accordance with licensing agreements and federal regulations regarding copyright protection.

 

SECONDARY DUTIES AND RESPONSIBILITIES:

 

1.         Makes recommendations for the disposal of computer hardware; ensures computer components are accurately accounted for and disposal of old components is in compliance with City policy.

 

2.         Serves on committees and attends meetings related to microcomputer development and Departmental needs assessments.

 

3.         Maintains computerized documents such as Little Rock Police Department General Orders, Little Rock Police Department Divisional Operating Procedures, and Arkansas Criminal Code; ensures access by appropriate users.

 

4.         Performs other related duties as required.

 

SUPERVISORY RESPONSIBILITIES:  None.

JOB SPECIFICATION

POLICE INFORMATION SUPPORT COORDINATOR

 

 

GENERAL STATEMENT OF DUTIES:  Performs technical work of average difficulty in administering and maintaining hardware and software components of Police Department microcomputer-based information system networks and in assisting in the maintenance of mainframe computer files.

 

MAINTENANCE REVIEW DATE:  August 1999

 

EXAMPLES OF WORK:  (Illustrative)

 

Provides technical assistance to all Police Department Divisions as required to set up and maintain local area (LANs) and wide area networks (WANs); determines needs and recommends designs, implementation, and priorities.

 

Troubleshoots systems failures to determine the reason for failure; reviews functioning of hardware and software to locate and resolve system failures based on established documentation and configuration of the system; notifies supervisor of required additional resources or Department of Management Support of problems requiring their support.

 

Designs, develops, and maintains the Department Internet Web site, including planning and developing site design, creating and maintaining site architecture, and developing site content; monitors Web site to identify and resolve performance problems.

 

Administers and maintains Windows/NT operating systems and related software; troubleshoots system and software problems and develops solutions; makes recommendations; installs hardware and software; assists in the assignment of system security and user rights; configures system.

 

Troubleshoots and diagnoses microcomputer equipment malfunctions; repairs and replaces faulty components; performs periodic testing and preventive maintenance; tests new equipment to ensure performance specifications are met.

 

Determines computer system and network capabilities and recommends changes and upgrades; develops bid specifications for the purchase of hardware and software; assists in the review of bid specifications.

 

Performs maintenance and periodic testing of the UNIX-based computer; develops user information base for UNIX commands; develops specifications for upgrading UNIX equipment.

 

Conducts training in the use of microcomputers, peripheral equipment, software applications, and network operation; develops and maintains training materials, such as handouts, lesson plans, and manuals.

 

Develops and implements, upon approval, policies and procedures relating to the Internet and Departmental microcomputers and networks, including standards; ensures distribution.

 

Assigns and directs the work activities of part-time interns and officers assigned on a project basis.

JOB TITLE:  Police Information Support Coordinator

JOB SPECIFICATION - CONTINUED

 

 

Ensures Departmental software is maintained in accordance with licensing agreements and federal regulations regarding copyright protection.

 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

 

Considerable knowledge of the operation and capabilities of microcomputers and associated peripheral equipment.

 

Considerable knowledge of Microsoft Windows and DOS operating systems.

 

Considerable knowledge of Windows/NT systems and Ethernet, ATM, or token ring systems.

 

Considerable knowledge of computer fundamentals and database, desktop publishing, graphics, spreadsheet, telecommunications, and word processing software.

 

Good knowledge of microcomputer testing and maintenance.

 

Some knowledge of network management practices and procedures.

 

Some knowledge of computer programming.

 

Skill in the operation of a microcomputer utilizing database, desktop publishing, graphics, spreadsheet, telecommunications, and word processing software.

 

Skill in the operation of hand tools.

 

Ability to install and configure microcomputer operating system hardware and software.

 

Ability to perform microcomputer and peripheral equipment testing to diagnose problems.

 

Ability to review details of user needs and implement systems applications to maximize performance to meet identified needs.

 

Ability to understand and work with computer networks.

 

Ability to read and interpret technical computer operation and maintenance manuals.

 

Ability to investigate microcomputer operating systems and software problems and develop solutions.

 

Ability to prepare and conduct individual and group training.

 

Ability to develop training materials.

 

Ability to perform maintenance and upgrade command codes in the UNIX system.

JOB TITLE:  Police Information Support Coordinator

JOB SPECIFICATION - CONTINUED

 

 

Ability to enter and modify information in the mainframe system.

 

Ability develop policies and procedures.

 

Ability to assign and direct the work activities of personnel assigned to projects.

 

Ability to communicate effectively, both orally and in writing.

 

ACCEPTABLE EXPERIENCE AND TRAINING:

 

Completion of two (2) years of college or vocational technical school coursework in computer science, or a related area; at least two (2) years of experience in computer systems administration and component installation in a Windows/NT network environment, or a related area; OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

 

JOB TITLE:  Police Information Support Coordinator

JOB SPECIFICATION - CONTINUED

 

 

The physical demands marked below are representative of those that will be required to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Physical Requirements	Yes	No
Lifting (lbs.)	50
Carrying (lbs.)	50
Stooping, Bending	ü
Kneeling, Squatting	ü
Walking	ü
Standing	ü
Sitting	ü
Climbing, Balancing (e.g., climbing and working from ladder)		ü
Use of Hands to Finger, Handle, or Feel	ü
Physical Coordination (sequential or simultaneous use of hands, arms, feet, and legs)	ü
Eye-Hand Coordination	ü
Close Vision (clear vision at 20" or less)	ü
Distance Vision (clear vision at 20' or more)		ü
Color Vision (ability to identify and distinguish colors)	ü
Depth Perception (ability to judge distance spatial relationships)	ü
Hearing	ü

 

 

The environmental conditions marked below are common to this job:

 

Work Environment	Yes	No
Outdoor Weather Conditions		ü
Wet, Humid Conditions (non-weather)		ü
Work Near Moving Mechanical Parts	ü
Work in High, Precarious Places		ü
Fumes or Dust	ü
Toxic or Caustic Chemicals		ü
Extreme Heat (non-weather over 90º F.)		ü
Low Noise (e.g., business office)	ü
Moderate Noise (e.g., light motorized equipment such as lawn mowers)		ü
Loud Noise (e.g., jackhammer, heavy motorized equipment)		ü