JOB DESCRIPTION

 

 

JOB TITLE:  Police Citizen Liaison

 

MAINTENANCE REVIEW DATE:  March 1998

 

ORG/POS #:  5000/1454

 

JOB OBJECTIVE:  To provide information and assistance relating to the Police Department complaint process to City citizens.

 

ACCOUNTABILITY:  Receives general supervision from the Police Captain (Administration).

 

ESSENTIAL JOB FUNCTIONS:

 

1.         Answers questions and provides information and assistance relating to the Police Department complaint process and Departmental operations, policies, and procedures to City citizens in person and by telephone.

 

2.         Attends neighborhood association and other organization meetings to answer questions and provide information relating to the Police Department complaint process and Departmental operations, policies, and procedures.

 

3.         Provides update information regarding specific case status to complainants in person and by telephone.

 

4.         Assists Department employees as needed by scheduling interviews, accompanying Department employees during field investigations and interviews, and assisting with the location of complainants and witnesses.

 

5.         Communicates with civic representatives, business leaders, neighborhood associations and other groups regarding high visibility incidents; answers questions and provides information regarding the Police Department complaint process, specific case status, and Departmental operations, policies, and procedures.

 

6.         Writes narrative and statistical reports relating to the complaint process.

 

7.         Establishes and maintains logs and records of citizen contacts and outcomes.

 

8.         Operates a City pool automobile in the performance of essential job functions.

 

SECONDARY DUTIES AND RESPONSIBILITIES:

 

1.         Provides information to the media; arranges media interviews with appropriate officials regarding specific cases.

 

2.         Maintains a list of personnel information for the Division, including Scope Plan call-out sheet.

 

3.         Performs general office duties, such as answering the telephone, routing callers to appropriate staff, and referring visitors to appropriate staff.

JOB TITLE:  Police Citizen Liaison

JOB SPECIFICATION - CONTINUED

 

 

4.         Performs other related duties as required.

 

SUPERVISORY RESPONSIBILITIES:

 

None.

 

 JOB SPECIFICATION

POLICE CITIZEN LIAISON

 

 

GENERAL STATEMENT OF DUTIES:  Performs work of average difficulty in providing information and assistance relating to the Police Department complaint process to City citizens.

 

MAINTENANCE REVIEW DATE:  March 1998

 

EXAMPLES OF WORK:  (Illustrative)

 

Answers questions and provides information and assistance relating to the Police Department complaint process and Departmental operations, policies, and procedures to City citizens in person and by telephone.

 

Attends neighborhood association and other organization meetings to answer questions and provide information relating to the Police Department complaint process and Departmental operations, policies, and procedures.

 

Provides update information regarding specific case status to complainants in person and by telephone.

 

Assists Department employees as needed by scheduling interviews, accompanying Department employees during field investigations and interviews, and assisting with the location of complainants and witnesses.

 

Communicates with civic representatives, business leaders, neighborhood associations and other groups regarding high visibility incidents; answers questions and provides information regarding the Police Department complaint process, specific case status, and Departmental operations, policies, and procedures.

 

Writes narrative and statistical reports relating to the complaint process.

 

Establishes and maintains logs and records of citizen contacts and outcomes.

 

Operates a City pool automobile in the performance of essential job functions.

 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

 

Considerable knowledge of law enforcement principles and practices.

 

Considerable knowledge of applicable federal, state, and local laws and ordinances.

 

Good knowledge of Departmental General Orders, Rules and Regulations, and Divisional Operating Procedures.

 

Good knowledge of Civil Service Commission Rules and Regulations as they apply to Department operations.

 

Skill in the operation of an automatic transmission automobile.

 

Ability to read and interpret laws, regulations, policies, and procedures.

JOB TITLE:  Police Citizen Liaison

JOB SPECIFICATION - CONTINUED

 

 

Ability to write narrative and statistical reports.

 

Ability to establish and maintain hard copy filing and record-keeping systems.

 

Ability to communicate effectively, both orally, with individuals and groups, and in writing.

 

ACCEPTABLE EXPERIENCE AND TRAINING:

 

Completion of two (2) years of college coursework in Criminal Justice, Public Administration, or a related field; at least two (2) years of experience in law enforcement; OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

 

ADDITIONAL REQUIREMENTS:

 

Must possess a valid Arkansas Class D (Non-Commercial Vehicle) Driver’s License before employment and maintain licensure for the duration of employment in this position.

 

 

JOB TITLE:  Police Citizen Liaison

JOB SPECIFICATION - CONTINUED

 

 

PHYSICAL REQUIREMENTS:  The physical demands marked below are representative of those that will be required to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

                                                                            YES                                                                            NO

Lifting (lbs.)		Ö
Carrying (lbs.)		Ö
Stooping, Bending		Ö
Kneeling, Squatting		Ö
Walking		Ö
Standing		Ö
Sitting	Ö
Climbing, Balancing (e.g., climbing and working from ladder)		Ö
Use of Hands to Finger, Handle, or Feel		Ö
Physical Coordination (sequential or simultaneous use of hands, arms, feet, and legs)	Ö
Eye-Hand Coordination	Ö
Close Vision (clear vision at 20" or less)	Ö
Distance Vision (clear vision at 20' or more)	Ö
Color Vision (ability to identify and distinguish colors)	Ö
Depth Perception (ability to judge distance spatial relationships)	Ö
Hearing	Ö

 

WORK ENVIRONMENT:

 

The environmental conditions marked below are common to this job:

 

                                                                            YES                                                                            NO

Outdoor Weather Conditions		Ö
Wet, Humid Conditions (non-weather)		Ö
Work Near Moving Mechanical Parts		Ö
Work in High, Precarious Places		Ö
Fumes or Dust		Ö
Toxic or Caustic Chemicals		Ö
Extreme Heat (non-weather over 90º F.)		Ö
Low Noise (e.g., business office)	Ö
Moderate Noise (e.g., light motorized equipment such as lawn mowers)		Ö
Loud Noise (e.g., jackhammer, heavy motorized equipment)		Ö