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JOB DESCRIPTION
JOB TITLE: Concessions/Merchandise Coordinator
MAINTENANCE
REVIEW DATE: January 2001
ORG/POS #: 3010/1659
JOB
OBJECTIVE: To supervise personnel functions and the
operations of concession and merchandise facilities in the Parks and Recreation
Department.
ACCOUNTABILITY: Receives general supervision from the Parks Enterprises
Manager.
ESSENTIAL
JOB FUNCTIONS:
1. Assigns, trains and directs the work activities and monitors the performance of assigned regular full and part-time, temporary, and contract staff.
2. Determines
and distributes employee work schedules; supervises the activities of employees
assigned to concession and retail operations.
3. Implements and enforces revenue
operating policies, procedures, goals and objectives to ensure that staff and
facilities are functioning effectively and efficiently; evaluates cost
effectiveness and revenue production of programs and coordinates all financial
matters with the Department of Finance.
4. Makes
recommendations as to the number of personnel needed to perform concession and
retail functions and maintains records of time worked for each employee.
5. Monitors
the concession budget to ensure sufficient funds remain to purchase supplies
and maintain efficient staffing levels.
6. Ensures
proper inventory is maintained at each assigned concession stand and
merchandise facility.
7. Visits Department merchandise and
concession facilities to ensure proper operating procedures are followed.
8. Inspects merchandise and concession
facilities; prepares and reviews reports and records to determine operational
effectiveness; ensures that programs and operations are meeting Department
goals and objectives.
9. Ensures
reports, invoices, and bank statements prepared by concession and merchandise
facility employees are accurate.
10. Adds
and deletes products from concession menus and retail outlets; monitors the
acceptance of changes and the profits and sales of new products.
11 Coordinates
catering functions by determining scheduling, pricing, menus, etc.
JOB TITLE: Concessions/Merchandise Coordinator
JOB DESCRIPTION - CONTINUED
12. Recommends
the pricing of food items to ensure an adequate profit level and competitive
price range.
13. Supervises the ordering of merchandise
and inventories merchandise to ensure facilities are adequately stocked.
14. Supervises food and beverage items served
for the Department Summer Playground Program; ensures compliance with
applicable Department of Human Services (DHS) guidelines and regulations.
15. Coordinates the contracts and permits for
Department concession and vending operations; ensures contracts and permits are
in compliance with Department guidelines and regulations.
16. Prepares sales and profit reports and
related materials for review by Department auditors and other staff as
required.
17. Prepares
and analyzes reports on sales, profits, costs and merchandise inventories;
recommends changes to enhance revenue production or reduce operating expenses.
18. Notifies supervisor of problems detected
with concession and merchandise facility operations and recommends methods of
correcting problems, increasing sales, and controlling expenses.
19. Prepares tentative annual budget figures
for the concession and retail facilities, with justification for major changes
and purchases; ensures expenditures do not exceed allocated budget; monitors
budget to ensure expenditures are within established guidelines; reports any
discrepancies to supervisor.
20. Conducts surveys, studies, and other
research, including visiting other merchandise vendors and concession
facilities, to determine trends, identify needs, and identify customer
preferences; analyzes and compiles data; prepares written reports with
recommendations to Deputy Director of Parks Enterprises.
21. Represents the Department in contacts
with outside agencies, vendors, professional meetings, and community groups to
identify needs, plan programs, presents reports and answer questions about the
Department retail program.
22. Conducts
and analyzes studies and surveys to determine the appropriate amount and
combination of products at various concession stands.
23. Assists in the purchasing of capital
equipment for existing and new facilities for concession and merchandise sites.
24. Receives
and investigates complaints from the public regarding concession and
merchandise facility operations and service.
JOB TITLE: Concessions/Merchandise Coordinator
JOB DESCRIPTION - CONTINUED
25. Recommends
the layout and design of concession stands and merchandise facilities to ensure
maximum efficiency of operations.
26. Operates a City pool automobile in the
performance of essential job functions.
SECONDARY DUTIES AND RESPONSIBILITIES:
1. Serves
as backup during the absence of concession and merchandise facility employees.
2. Performs other related duties as
required.
SUPERVISORY RESPONSIBILITIES:
Provides general
supervision to the Assistant Concession Operations Supervisor, assigned
Refreshment Stand Operators and part-time employees.
JOB SPECIFICATION
CONCESSIONS/MERCHANDISE COORDINATOR
GENERAL
STATEMENT OF DUTIES: Performs work of average
difficulty in supervising personnel functions and the operations of
concession and merchandise facilities in the Parks and Recreation Department.
MAINTENANCE
REVIEW DATE: January 2001
EXAMPLES
OF WORK: (Illustrative)
Assigns, trains and directs the work activities and monitors the performance of assigned regular full and part-time, temporary, and contract staff.
Determines
and distributes employee work schedules; supervises the activities of employees
assigned to concession and merchandise operations.
Implements and enforces revenue operating
policies, procedures, goals and objectives to ensure that staff and facilities
are functioning effectively and efficiently; evaluates cost effectiveness and
revenue production of programs and coordinates all financial matters with the
Department of Finance.
Makes
recommendations as to the number of personnel needed to perform concession and
merchandise functions and maintains records of time worked for each employee.
Monitors the
concession budget to ensure sufficient funds remain to purchase supplies and
maintain efficient staffing levels.
Ensures
proper inventory is maintained at each assigned concession stand and merchandise
facility.
Visits Department merchandise and
concession facilities to ensure proper operating procedures are followed.
Inspects merchandise and concession
facilities; prepares and reviews reports and records to determine operational
effectiveness; ensures that programs and operations are meeting Department
goals and objectives.
Ensures
reports, invoices, and bank statements prepared by concession and merchandise
facility employees are accurate.
Adds and
deletes products from concession menus and merchandise facilities; monitors the
acceptance of changes and the profits and sales of new products.
Coordinates
catering functions by determining scheduling, pricing, menus, etc.
Recommends
the pricing of food items to ensure an adequate profit level and competitive
price range.
Supervises the ordering of merchandise
and inventories merchandise to ensure outlets are adequately stocked.
Supervises food and beverage items served
for the Department Summer Playground Program; ensures compliance with applicable
Department of Human Services (DHS) guidelines and regulations.
JOB TITLE: Concessions/Merchandise Coordinator
JOB
SPECIFICATION - CONTINUED
Coordinates the contracts and permits for
Department concession and vending operations; ensures contracts and permits are
in compliance with Department guidelines and regulations.
Prepares sales and profit reports and
related materials for review by Department auditors and other staff as
required.
Prepares and
analyzes reports on sales, profits, costs and merchandise inventories;
recommends changes to enhance revenue production or reduce operating expenses.
Notifies supervisor of problems detected
with concession and merchandise operations and recommends methods of correcting
problems, increasing sales, and controlling expenses.
Prepares tentative annual budget figures
for the concession and merchandise facilities, with justification for major
changes and purchases; ensures expenditures do not exceed allocated budget;
monitors budget to ensure expenditures are within established guidelines;
reports any discrepancies to supervisor.
Conducts surveys, studies, and other
research, including visiting other merchandise vendors and concession
facilities, to determine trends, identify needs, and identify customer
preferences; analyzes and compiles data; prepares written reports with
recommendations to Deputy Director of Parks Enterprises.
Represents the Department in contacts
with outside agencies, vendors, professional meetings, and community groups to
identify needs, plan programs, presents reports and answer questions about the
Department retail program.
Conducts and
analyzes studies and surveys to determine the appropriate amount and
combination of products at various concession stands.
Assists in the purchasing of capital
equipment for existing and new facilities for concession and retail sites.
Receives and
investigates complaints from the public regarding concession and merchandise
facility operations and service.
Recommends
the layout and design of concession stands and merchandise facilities to ensure
maximum efficiency of operations.
Operates a City pool automobile in the
performance of essential job functions.
REQUIRED
KNOWLEDGE, SKILLS, AND ABILITIES:
Considerable knowledge of merchandise
and concession facility operations.
Considerable
knowledge
of food preparation methods and techniques.
Good
knowledge
of staffing methods and techniques.
Good
knowledge
of marketing principles and practices.
Good
knowledge
of research methods and techniques.
Good
knowledge
of budgeting principles and practices.
JOB TITLE: Concessions/Merchandise Coordinator
JOB
SPECIFICATION - CONTINUED
Good
knowledge
of bookkeeping principles and practices.
Good
knowledge
of business mathematics.
Skill in the operation of a desk
calculator.
Skill in the operation of an
automatic transmission automobile.
Skill in the operation of a cash
register.
Ability to determine employee work
schedules.
Ability to determine necessary
staffing levels at each concession and merchandise facilities.
Ability to determine product needs
and combinations at each concession stand and merchandise facilities.
Ability to monitor the sales and
profits of various products.
Ability to recommend the pricing
structure for various food and merchandise items.
Ability to monitor concession and
merchandise budget expenditures.
Ability to ensure proper inventory
control at each concession and merchandise facility.
Ability to communicate effectively,
both orally and in writing.
Ability to maintain detailed files
and records.
Ability to cater meetings.
ACCEPTABLE
EXPERIENCE AND TRAINING: Completion of at least two
(2) years of college or vocational technical course work in Business
Administration, Bookkeeping, or a related area; at least two (2) years of
experience in concession and merchandise sales; at least one (1) year of
supervisory experience; OR any
equivalent combination of experience and training which provides the required
knowledge, skills, and abilities.
ADDITIONAL
REQUIREMENTS:
Must possess a valid Arkansas Class D (Non-Commercial Vehicle) Driver’s License
before employment and maintain licensure for the duration of employment in this
position.
JOB TITLE: Concessions/Merchandise Coordinator
JOB SPECIFICATION -
CONTINUED
PHYSICAL REQUIREMENTS: The physical demands marked below are representative of those
that will be required to successfully perform the essential functions of this
job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential
functions.
YES NO
|
Lifting (lbs.) |
25 |
|
|
Carrying (lbs.) |
25 |
|
|
Stooping, Bending |
ü |
|
|
Kneeling, Squatting |
ü |
|
|
Walking |
ü |
|
|
Standing |
ü |
|
|
Sitting |
ü |
|
|
Climbing, Balancing (e.g.,
climbing and working from ladder) |
|
ü |
|
Use of Hands to Finger,
Handle, or Feel |
ü |
|
|
Physical Coordination
(sequential or simultaneous use of hands, arms, feet, and legs) |
ü |
|
|
Eye-Hand Coordination |
ü |
|
|
Close Vision (clear vision
at 20" or less) |
ü |
|
|
Distance Vision (clear
vision at 20' or more) |
ü |
|
|
Color Vision (ability to
identify and distinguish colors) |
ü |
|
|
Depth Perception (ability
to judge distance spatial relationships) |
ü |
|
|
Hearing |
|
ü |
WORK ENVIRONMENT:
The environmental conditions
marked below are common to this job:
YES NO
|
Outdoor Weather Conditions |
ü |
|
|
Wet, Humid Conditions (non-weather) |
|
ü |
|
Work Near Moving
Mechanical Parts |
|
ü |
|
Work in High, Precarious
Places |
|
ü |
|
Fumes or Dust |
ü |
|
|
Toxic or Caustic Chemicals |
ü |
|
|
Extreme Heat (non-weather
over 90º F.) |
|
ü |
|
Low Noise (e.g., business
office) |
ü |
|
|
Moderate Noise (e.g.,
light motorized equipment such as lawn mowers) |
ü |
|
|
Loud Noise (e.g.,
jackhammer, heavy motorized equipment) |
|
ü |
reviewed: January 2001
updated: August 2002
analyst: rlc