JOB DESCRIPTION

 

 

JOB TITLE:  Community Relations Coordinator

 

MAINTENANCE REVIEW DATE:  December 1994

 

ORG/POS #: 

 

JOB OBJECTIVE:  To develop and implement the goals and activities of the Alert Centers and to implement a program of citizen awareness and involvement in community interaction and development.

 

ACCOUNTABILITY:  Receives general direction from the City Manager.

 

ESSENTIAL JOB FUNCTIONS:

 

1.         Develops and implements policies and procedures governing the operation of neighborhood Alert Centers.

 

2.         Meets with neighborhood residents to negotiate work plans for each Alert Center ensuring needs and goals of neighborhoods are addressed; develops staff and community incentive bonuses.

 

3.         Develops and monitors Alert Centers and any related grant budgets.

 

4.         Serves as liaison in the establishment of a coalition of neighborhood associations that will be responsible for community goal setting and strategy planning; resolves differences to unite groups into development of similar goals and objectives.

 

5.         Serves as an advocate for neighborhood associations for presentation of issues to the City Manager.

 

6.         Develops a program of citizen education to inform Little Rock residents of City services available, available local programs and services and how to act to access them, issues affecting residents, etc.; develops workshops, forums, published materials, etc., as necessary.

 

7.         Analyzes citizens' goals, concerns, and needs and evaluates City programs addressing these issues by means of a citizen survey.

 

8.         Works with City Grant Writer to identify potential grants to assist with resident goal attainment; provides needed information for grant applications to the City's Grant Writer.

 

9.         Ensures compliance with departmental reporting procedures for Alert Center activities.

 

SECONDARY DUTIES AND RESPONSIBILITIES:

 

1.         Develops and monitors citizen action centers to allow citizens to call in with problems, complaints, positive feedback, or suggestions; ensures information is passed on to the correct department and appropriate action is taken.

 

JOB TITLE:  Community Relations Coordinator

JOB DESCRIPTION - CONTINUED

 

 

2.         Manages grant programs ensuring required record keeping is maintained and grant program stipulations are met.

 

3.         Performs other related duties as required.

 

SUPERVISORY RESPONSIBILITIES:

 

Provides general supervision to the Program Assistant I and indirect supervision to the Alert Center Facilitators.

JOB SPECIFICATION

COMMUNITY RELATIONS COORDINATOR

 

 

GENERAL STATEMENT OF DUTIES:  Performs administrative work of considerable difficulty in the development and implementation of a program of citizen awareness, interaction, and involvement aimed at neighborhood and community improvement.

 

MAINTENANCE REVIEW DATE:  December 1994

 

EXAMPLES OF WORK:  (Illustrative)

 

Develops and implements policies and procedures governing the operation of neighborhood Alert Centers.

 

Meets with neighborhood residents to negotiate work plans for each Alert Center ensuring needs and goals of neighborhoods are addressed; develops staff and community incentive bonuses.

 

Develops and monitors Alert Centers and any related grant budgets.

 

Serves as liaison in the establishment of a coalition of neighborhood associations that will be responsible for community goal setting and strategy planning; resolves differences to unite groups into development of similar goals and objectives.

 

Serves as an advocate for neighborhood associations for presentation of issues to the City Manager.

 

Develops and monitors citizen action centers to allow citizens to call in with problems, complaints, positive feedback, or suggestions; ensures information is passed on to the correct department and appropriate action is taken.

 

Develops a program of citizen education to inform Little Rock residents of City services available, available local programs and services and how to act to access them, issues affecting residents, etc.; develops workshops, forums, published materials, etc., as necessary.

 

Analyzes citizens' goals, concerns, and needs and evaluates City programs addressing these issues by means of a citizen survey.

 

Works with the City's Grant Writer to identify potential grants to assist with resident goal attainment; provides needed information for grant applications.

 

Manages grant programs ensuring required record keeping is maintained and grant program stipulations are met.

 

Ensures compliance with departmental reporting procedures for Alert Center activities.

 

Performs other related duties as required.

 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

 

Considerable knowledge of the needs, interactions and problems of diverse community and neighborhood groups.

JOB TITLE:  Community Relations Coordinator

JOB SPECIFICATION - CONTINUED

 

 

Considerable knowledge of group dynamics, social interactions, and organizational development.

 

Considerable knowledge of governmental grant applications and reporting procedures.

 

Considerable knowledge of the location of and services provided by substance abuse treatment facilities, self-help groups, churches, and schools.

 

Considerable knowledge of Alert Center programs and initiatives.

 

Considerable knowledge of the signs and causes of substance abuse.

 

Good knowledge of budget development and administration.

 

Ability to develop and implement comprehensive community action plans, policies, and procedures.

 

Ability to communicate effectively both orally and in writing with diverse groups of people.

 

Ability to plan, direct, and review the activities of the Alert Center program staff.

 

Ability to analyze and interpret data and prepare reports of research findings.

 

Ability to read and interpret laws and regulations.

 

Ability to prepare detailed narrative reports, presentations, and public informational brochures.

 

Ability to establish and maintain effective working relationships with community organizations, educational institutional leaders, business community leaders, City staff, and the general public.

 

Ability to maintain a detailed record keeping system.

 

Ability to promote and direct group interaction.

 

Ability to plan and organize group meetings, seminars and conferences.

 

Skill in the operation of a computer utilizing word process software.

 

ACCEPTABLE EXPERIENCE AND TRAINING:

 

Completion of a college degree in Sociology, Psychology, Public Administration, Communications, or a related field; at least two years of experience with the planning and implementation of community relations, organizational development, human relations, or related programs; at least one year of supervisory experience; OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.