CITY OF LITTLE ROCK, ARKANSAS

JOB DESCRIPTION

 

 

JOB TITLE:	Alert Center Operations Supervisor	POSITION NUMBER(S):	1157
DEPARTMENT:	Housing and Neighborhood Programs	GRADE:	709
DIVISION:		FLSA STATUS:	Exempt
SECTION/UNIT:		UNION ELIGIBLE:	No
REPORTS TO:	Neighborhood Programs Manager	EEO CATEGORY:	Paraprofessionals
		EPAS JOB FAMILY:	13

 

 

This job description should not be interpreted as all-inclusive.  It is intended to identify the essential functions and minimum qualifications of this job.  The incumbent(s) may be required to perform job-related responsibilities and tasks other than those stated in this job description.  Nothing in this job description restricts management’s right to assign or reassign job-related responsibilities and tasks to this job at any time.  Certain functions are understood to be essential; these include, but are not limited to, attendance, getting along with others, working a full shift, and dealing with and working under stress.  Any essential function of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans With Disabilities Act (ADA).  Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.

 

JOB OBJECTIVE:  To supervise the operation of the Alert Center program; to coordinate special events and projects for the Neighborhood Programs Division of the Department of Housing and Neighborhood Programs.

 

ESSENTIAL JOB FUNCTIONS:

 

1.         Supervises and monitors the operations of the Alert Centers to ensure the needs of neighborhood residents are addressed; provides assistance to supervisor in planning and administering the programs and operations of the Alert Centers.

 

2.         Coordinates special events and projects for the Neighborhood Programs Division of the Department of Housing and Neighborhood Programs.

 

3.         Schedules maintenance and repair projects with outside contractors and other City departments for Alert Centers and Enhancement Program participants; prepares contract documents; meets with and monitors the work of outside contractors to ensure compliance; inspects completed work and submits for payment.

 

4.         Ensures custodial, security, space and service needs of the Alert Centers are met; reviews lease agreements and insurance documents to ensure that each is current.

 

5.         Develops and manages the Crack House Elimination Program by ensuring that reports of suspected drug sales are forwarded to the Alert Centers, monitoring follow-up by Alert Center activity reports, and maintaining records of the elimination of drug sales locations.

 

6.         Provides information, direction, and guidance to Alert Center Facilitators in developing plans, strategies, and procedures.

 

7.         Answers questions and provides information regarding the Alert Center program and activities.

 

8.         Speaks to civic groups, church and neighborhood organizations, youth groups, etc., to encourage and motivate individual and group involvement in the ongoing support of the Alert Centers.

 

9.         Operates a City pool automobile in the performance of essential job functions.

 

SECONDARY DUTIES AND RESPONSIBILITIES:

 

1.         Prepares quarterly and annual narrative and statistical reports regarding the progress of the Alert Centers for use in the program evaluation process; ensures compliance with reporting procedures.

 

2.         Prepares tentative annual budget figures for Alert Center operations with justification for major changes and purchases; ensures expenditures do not exceed allocated budget; monitors budget to ensure expenditures are within established guidelines; reports any discrepancies.

 

3.         Requisitions and purchases needed equipment and supplies.

 

4.         Coordinates training programs for Alert Center staff by scheduling speakers and trainers and ensuring all personnel attend.

 

5.         Maintains hard copy and computer files and records relating to Alert Center and related programs and projects.

 

6.         Operates a microcomputer utilizing database, spreadsheet, and word processing software.

 

7.         Serves as backup to the Code Enforcement Supervisor.

 

8.         Performs other related duties as required.

 

SUPERVISORY RESPONSIBILITIES:  Alert Center Facilitators.

 

MINIMUM QUALIFICATIONS:

 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

 

Knowledge of self-help groups, churches, and schools located in the various neighborhoods.

 

Knowledge of Alert Center programs and initiatives.

 

Knowledge of standard office practices and procedures.

 

Knowledge of computer fundamentals and business software, including database, spreadsheet, and word processing software.

 

Knowledge of hard copy and computer filing and record-keeping systems.

 

Skill in the operation of a microcomputer, utilizing database, spreadsheet and word processing software.

 

Skill in the operation of an automatic transmission vehicle.

 

Ability to analyze information, and prepare detailed narrative and statistical reports.

 

Ability to maintain hard copy and computer files and records.

 

Ability to read and interpret laws and regulations governing Alert Center activities.

 

Ability to coordinate training programs for assigned personnel.

 

Ability to direct and review the work activities of assigned personnel.

 

Ability to communicate effectively, both orally and in writing.

 

These knowledge, skills, and abilities are usually, although not always, acquired through completion of a Bachelor’s degree in Public Administration, Business Administration, Social Work, Psychology, Sociology, or a related area, two (2) years of experience in program development and/or management, housing codes enforcement, community development, community programs, public programs, or a related area, and one (1) year of supervisory experience.  Equivalent combinations of education and experience will be considered.

 

ADDITIONAL REQUIREMENT:

 

Must possess a valid Arkansas Class D (Non-Commercial Vehicle) Driver’s License before employment and maintain licensure for the duration of employment in this position.

 

PHYSICAL REQUIREMENTS:

 

The physical activities marked below are representative of those that will be required on a regular basis  to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

	YES	NO
work involves lifting, pushing, pulling or carrying 40 pounds or more	ü
work involves the operation of earth-moving equipment or commercial motor vehicles		ü
work involves the operation of non-commercial motor vehicles	ü
work involves the operation of tools such as axes, shovels, sling blades	ü
work involves the operation of motorized equipment such as chain saws, power saws, jackhammers, lawn mowers, tractors	ü
work involves stooping, bending, twisting, or reaching out in unusual positions	ü
work involves climbing or running		ü
works above ground or floor level, such as on stools or ladders	ü
works in a relatively high average degree of temperature over a long period of time	ü
work involves considerable physical exertion of the whole body over a long period of time	ü
work requires near vision (20 inches or less)		ü
work requires distance vision (20 feet or more)		ü
work involves detection of color differences		ü
work involves determination of the correct location of a sound, such as footsteps		ü
work involves hearing and understanding conversation or sounds	ü

 

created:  November 1994

reviewed:  August 2002

analyst:  rlc